TERMS AND CONDITIONS
(Please read carefully)
Golden Tickets is an independent, privately owned company engaged in the service of locating and providing tickets for admission to all sporting events, concerts and theatre throughout the world. We are not affiliated with, nor do we have any licenses or strategic alliances with, nor are we authorized by any box office, promoter, venue, theatre, stadium, professional sports team, college sports team or sporting association. Any and all copyrights, trademarks, or trade names used by us are for descriptive purposes only. We are not acting on the authority of or by the permission of any organization. We are able to provide hard to locate tickets for events through our many contacts and various sources. OUR PRICES CAN BE MUCH HIGHER THAN THE FACE VALUE OF THE TICKETS, depending on the costs to obtain them. The degree of difficulty to locate, availability and pricing can vary greatly from one event to another.
Golden Tickets has been expertly providing our services to fans and corporations for over 27 YEARS. We are members of the NATB (National Association of Ticket Brokers), NTA (National Tour Association), and many other fine associations. We have a consumer protection plan, an errors and omissions policy, and are bonded, to insure complete confidence and peace of mind to our many satisfied customers.
Tickets for all major events are subject to acceptable availability. Due to the nature of our business, delivery of tickets could be as late as the day of the event. In the event tickets are unavailable, Golden Tickets liability shall be a refund of up to one and one half times the original purchase price. Odd amounts of tickets cannot be guaranteed to be together, neither can rows or sections.
ALL SALES ARE FINAL. There are no refunds or cancellations of orders. Upon request we will agree to place your order on a ATry to Sell@ basis.
If Golden Tickets is unable to fill your ticket order as specified, Golden Tickets will exercise the following procedure:
1) Comparable tickets will be provided
2) Tickets will be upgraded
3) Tickets will be downgraded with a partial refund
4) Ticket order may be canceled with a full refund.
For all cancelled events, clients will receive a full refund in the form of a store credit (except for an act of God, strike, act of war, terrorist act, lockout, or any postponements).
THERE ARE NO REFUNDS FOR POSTPONED OR RESCHEDULED EVENTS!
Weather conditions may affect travel to and from the event, and may cause the postponement or cancellation of the event. Such circumstances are beyond the control of Golden Tickets and accordingly, no refund for unused services, or allowance for the loss of enjoyment caused be weather conditions, will be made by Golden Tickets.
Golden Tickets shall not be held responsible for damages, for delays, cancellations or unavailability of public or private transportation caused by an act of God, by acts of war, riot, civil commotion, by an act of State, by strikes, fire, flood, restricted availability, or by the occurrence of any other event beyond the control of Golden Tickets.
All prices are quoted in U.S. dollars. All deposits are non-refundable. All sales of tickets take place in the State of Texas.
Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you and all visitors to the site.
Information We Collect From You
In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect personal information (i.e. information that could be used to contact you such as full name, postal address, phone number and email address), financial information (e.g. passwords and credit card numbers) and demographic information (zip code, hometown, gender, purchase history information and age) from you. Please note that nowhere on the Site do we knowingly collect personal information from children under the age of 18.
Information Other Web Sites Collect From You
How We Use Personal Information
We use your personal information to help us efficiently perform transactions on the Site, to deliver the services you have requested, to contact you when necessary in connection with events for which you purchased tickets on the Site (including event confirmations, changes and cancellations), and to send you information, offers and other promotional materials from Golden Tickets or Golden Sports Tours. We carefully select the information we send to you and attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information. The Site provides you with the option of declining to receive offers from (Golden) by "opting-out" of receiving this type of communication. To process transactions on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, order fulfillment and sweepstakes and promotional fulfillment. We require these entities not to use your information for any other purpose.
By purchasing, or making reservations for, products or services electing to receive communications (such as emails) or electing to participate in contests, sweepstakes, or your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Golden Tickets. We may also disclose specific information when we determine that such disclosure is necessary to comply with law, to cooperate with law enforcement or to protect the interests or safety of Golden Tickets.
How We Use Financial Information
We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity that uses financial information, on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.
How We Use Demographic Information
We use demographic information to tailor the Site and communications to the interests of our users. your demographic information on a non-anonymous basis. This information will help us bring you offers relevant to your location and sports interests.
Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. Our security provider is THAWTE.
How You Can Update Your Email, Personal Information and other My Account Information
You can also send us mail to: Office of the President, Golden Tickets, 301 W. Parker Rd #202, Plano, Texas 75023